"Worked in a store that sells ice cream cakes. Woman came in with half a cake, we thought it'd be melted. Nope, much more concerning: Her son had a piece yesterday and got ill. They didn't make the connection until the daughter ate a piece that morning and also became ill. To say the least, my manager was freaking out. If there's some kind of food poisoning going on, the whole store could be shut down and it would be a huge mess.
She passes me the cake and tells me to check who made it so we can call it in. I open up the case, look at it, and it took every bit of control I could muster to not laugh in front of the customer.
The cake was a valentines day cake, and it was September. My manager had to explain to the woman that half-eaten ice cream cakes don't hold for a half a year, and the woman kept insisting we test it."
"I was working at a concession at a race track at the time, running the register. This one particular night it was super busy. It was the last race weekend of the season, we ran out of Coke, and the deep fryer caught fire. I was at the burger stand and the line was crazy. This one lady came and ordered a burger with cheese. Trying to be quick, I yelled back to the cooks, "ONE CHEESBURGER [sic]". She looks at me and huffs, "No, I said a burger with cheese, not a CHEESBURGER!" So I had to yell back, "SORRY, A BURGER WITH CHEESE! CANCEL THE CHEESEBURGER!"
It's just one of the many moments in my customer service/ retail career that made me question my sanity just a little."
"I was a furniture delivery guy in college. A woman ordered this high back red leather chair.
We delivered it and she complained about the grain in the leather. We explained that leather is a natural product and bears irregularities. If she wanted uniformity, she should buy vinyl. She got insulted and informed us in no uncertain terms that she was well off and would only buy genuine leather.
We took the chair back to the store and exchanged it for the other one we had: a floor model. We brought that one out and she did the same thing, pointing out things in the grain that she disliked.
We took it back to the store and asked the owner what to do. By then the chair was actually no longer made, so he told us to bring the 1st chair again.
We delivered those same 2 chairs 7 times. She never caught on and eventually decided she really liked the "7th" chair. Which was, of course, the one she originally hated."
"I am a costume designer for films and we have something called a "French alteration". During fittings often times the actor will find some "problem" with the fit of a costume. If the problem is legit we fix it. But usually it is just an actor throwing their weight around and trying to act like they are in control. When that happens we smile nicely and say, "oh yes, I can see the problem. What you need is a French alteration". Then we do absolutely nothing and at the next fitting we point out what a difference the non existent alteration made and the actor is usually quite thrilled! LOL!"
"I was working at a gym, and we had a raffle as part of some event. One of the prizes was a certificate that could be redeemed for a free 6-week session of one of our classes (depending on the class, this was worth up to about $200).
Well, the woman who won the certificate came in and wanted to use the certificate to take our spinning (stationary bike) class. The only problem was that this particular class was free.
For a good 15 minutes I tried everything I could think of to explain to this woman that she could just take the class for free and use the certificate for something else. She was adamant that she had to use the certificate for that class. I was yelled at, called a liar, accused of false advertising. The woman escalated the issue and spoke to my supervisor, who I think accepted the certificate and put a credit on the woman's account.
Some people just don't want to listen, or accept the fact that they've misunderstood something.
Later, one of my coworkers suggested that I should have offered the woman a voucher for a cup of coffee to make up for the misunderstanding. The coffee, of course, was always available in our lobby and also totally free."
"Worked at Gamestop. We had a policy against returning opened new games, however the way the games were stored/displayed meant the last copy was always opened (case on the floor, game behind the counter). In this case we had plastic stickers we placed over the edge to "seal" it, and always always pointed this out to customers (at least at my store).
So this rich-looking lady comes in, tosses a shitty Petz DS game on the counter and demands a refund. It's the display copy, and I can immediately see there is no plastic seal. I kindly explained the policy to her, apologized, offered a trade-in, etc. She was not having it, and became increasingly rude: "well he didn't open it, he's been with me the whole time" (the game was bought over a week prior) "he just doesn't want it, are you calling me a liar?" Typical entitled customer bullshit. So I finally decide I'm done, I'm dropping it, score 1 for the customer, I'll convert the game to used later. I open the case to put the game in an envelope.....
and it's not there.
The look on this woman's face after she had rudely insisted for 10 minutes that her bratty kid had never opened the thing was absolutely fucking priceless. I just showed her and she walked out without another word."
"I worked retail as a assistant manager for a few years while in college. I had a woman come in and proceed to tell me she had a return. She said she needed to return her wallet because the purse that matched it had broke so she had no use for it now.
I proceeded to smile and ask where the return was. She, then, proceeded to show me the wallet she was using and started pulling her money, license, and etc. out of it. This wallet looked beat to hell and broken in. It looked like you would figure an old wallet would look. I stood there for a minute contemplating if this woman was for real.
Turns out, she was! I told her " Mam [sic], I cannot take back a used wallet because you bought a matching purse and it broke." She went on a tirade from there. " Your other store took the purse back and I had used it... blah blah blah. I want my money... rawr rawr rawr. I want to talk to your manager!"
He looked at it and told her "No!" She spent another 20 minutes getting the District manager's number. She went on yelling about how we were racist and if she was " White" we would have returned it! We were both minorities might I add. We didn't return it because it was used to hell. It had her money, license, credit cards, and kid's photo in in for Godsake! No, I am not returning the wallet you walked in using. Oh, without the receipt might I also add!
"Back when I was working at a small ice cream store (we made our own ice cream), there was a woman who came in asking for a few pints of vanilla. While I was filling up the containers, she mentioned to me that she was going on the road and that she wanted it packed in such a way that it wouldn't melt. I told her that I wasn't aware of anything like that, but, since I was a new employee at the time, I asked one of my more senior colleagues to help me out.
She came out and told the woman that we don't have anything like that, and that we've never had anything like that. The woman insisted that she'd been given this packaging before, and when my friend firmly told her that was impossible, she started throwing a fit. Tears were in fact shed, until my manager came out and calmed her down. I wrapped it as best I could in paper bags, and she left, clearly still upset. My manager then turned to me and said "That woman has been here 3 times. She has always asked for insulation, we've never had any and never given her anything beyond extra paper bags.""
"A customer came up to me, the manager, with a warm smile and an extended hand. I grabbed his hand and shook it, as normal people in society do. He immediately dropped his smile and said angrily, "you may have noticed my hands are soaking wet. You are completely out of paper towels in the bathroom."
I pulled my hand back, "that's because there are no paper towels in the bathroom. There are hand dryers.""
Reddit user Steve2294 learned that, when accepting food returns, you should always check the expiration date.
"Working at a grocery store around 2004 or 2005, a customer brought in a bottle of Heinz ketchup and asked to return it because the ketchup inside the bottle was brown, not red.
Customer service called me, the stock guy, to investigate. Not only were there no other bottles with the brown substance inside, Heinz had since changed the sizes of their bottles and we didn't even carry that particular size.
Finally, it hit me to check out the "sell by" date. It was in December of 1987!!!
Needless to say, wherever she got the bottle (it wasn't my store, I'm suspecting she was cleaning out a rarely used pantry or something), we weren't allowing her to return it."
Sometimes, self-control is very important when working in retail. That's what Reddit user BigTom52 learned from this ordeal.
"Worked at Walmart a bit during my high school years. A couple walked up to the customer service desk with an Elf on the Shelf doll, asking to return it. When I asked them what was wrong with the doll they said that it wasn't moving around at night like it's supposed too. It took every Inch [sic] of willpower I had not to laugh in their face."